Station AI — Terms of Service

station.solutions · Terms · Privacy · SMS Terms · Cancellation

Effective July 16, 2026 · Station Automations Group LLC ("Station," "we," "us")

These Terms of Service (the "Terms") are an agreement between Station Automations Group LLC and the business that subscribes to Station AI (the "Client," "you"). By purchasing a plan, creating an account, or using the service, you agree to these Terms on behalf of your business.

1. What Station AI is

2. Your account & responsibilities

• You must provide accurate business information (hours, services, pricing, policies) and keep it current — the AI answers from what you give us.
• You are responsible for reviewing the configured responses, scripts, and business details before and during service, and for telling us promptly when something needs to change.
• You are responsible for activity under your account and for keeping your login credentials confidential. Tell us immediately about any unauthorized use.
• You confirm you have the authority to bind your business to these Terms and that your use of the service complies with the laws that apply to your business.

3. Acceptable use

• No unlawful, deceptive, or fraudulent use of the service.
• No spam. You may not use the platform to send unsolicited bulk messages. Messaging through Station AI must go to people who have a relationship with your business and have consented to be contacted.
• Your customers' consent is your responsibility. You are responsible for obtaining and honoring valid consent from your own customers and contacts (TCPA, CAN-SPAM, and similar laws), and for honoring opt-outs. Station enforces STOP opt-outs platform-wide, but the underlying consent to contact someone must come from you.
• No attempts to probe, disrupt, or reverse-engineer the platform, resell access without our written agreement, or use the service to build a competing product.

We may suspend or terminate accounts that violate this section (see Section 13).

4. Fees, billing & renewal

• Plans are offered in three tiers — Core, Pro, and Custom — each with a monthly subscription and a one-time setup fee, plus annual prepay options. Current amounts are listed at station.solutions.
• Payments are processed by Stripe. We do not store your full card details.
• Subscriptions auto-renew — monthly plans each month, annual plans each year — until you cancel.
• Plans are month-to-month. There are no long-term contracts.
• We may change pricing with at least 30 days' written notice; changes apply from your next renewal after the notice period. If you don't accept a price change, cancel before it takes effect.
• Unpaid or failed invoices may lead to suspension of service until the balance is settled.

5. Cancellation & refunds

6. Your data is yours

You own your business data and your customers' data — contacts, conversations, reviews, booking records, and anything else generated for your business through the service. We process that data only to provide the service, as described in our Privacy Policy. On exit, we export it to you and then delete it per the schedule above.

7. Our intellectual property

Station retains all rights to the Station AI platform, software, automations, templates, prompts, configurations, documentation, and branding. Your subscription gives you a limited, non-exclusive, non-transferable right to use the service for your business while your account is active. No rights are granted beyond that.

8. AI-generated output

9. SMS & carrier approval

Business text messaging activates only after your business passes A2P/10DLC carrier verification (a registration process required by US mobile carriers). Approval timelines and outcomes are controlled by carriers and their registries, not by Station, and messaging features are unavailable until verification completes. End-customer messaging is governed by our SMS Terms & Consent Policy.

10. Third-party services

The service is built on and interoperates with third-party providers — including platform infrastructure, telephony carriers, payment processing (Stripe), and AI model providers (see the subprocessor list in our Privacy Policy). We choose these providers carefully, but we are not responsible for outages, changes, or failures in third-party services beyond our reasonable control, and their terms may apply to portions of the service.

11. Warranty disclaimer & limitation of liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED RESPONSES WILL BE ACCURATE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STATION'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS CAPPED AT THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. Some jurisdictions don't allow certain limitations; in those places, these limits apply to the fullest extent permitted.

12. Indemnification

You will defend and indemnify Station against third-party claims arising from (a) your business's products, services, or customer relationships; (b) content and business information you provide; (c) your violation of these Terms or of applicable law — including messaging-consent laws with respect to your own customers.

13. Termination for breach

We may suspend or terminate your account if you materially breach these Terms (including non-payment or acceptable-use violations) and don't cure the breach within 10 days of written notice — or immediately for unlawful use, spam, or conduct that puts the platform or other clients at risk. On termination for breach, fees already paid are non-refundable, and offboarding under Section 5 still applies except where the data itself is the subject of the violation.

14. Governing law & venue

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Any dispute will be brought exclusively in the state or federal courts located in Harris County, Texas, and both parties consent to jurisdiction and venue there.

15. Changes to these Terms

We may update these Terms from time to time. For material changes we will give you at least 30 days' notice by email or dashboard notice before the change takes effect. Continued use of the service after the effective date means you accept the updated Terms; if you don't, cancel before they take effect.

16. Contact