Station — Cancellation & Refund Policy

Station Automations Group LLC · 1856 Branard St, Houston, TX 77098 Service: Station AI (app.station.solutions) · Effective: July 16, 2026

The short version

• No long-term contracts. Every plan is month-to-month.
• Cancel anytime. You keep full service through the end of the period you've already paid for.
• No refunds on work already delivered — months of service or completed setup work.
• You leave with your data. Full backup + export, and your phone number ports out with you.

1. Plans this covers

Station AI subscriptions — Core ($750/mo), Pro ($1,500/mo), and Custom ($2,500/mo) — each with a one-time setup fee ($1,000 / $2,000 / $3,000), plus annual prepay plans priced at 10× the monthly rate for 12 months of service.

2. How to cancel

• Email main@station.solutions from the account owner's email address, or use the Billing menu in your dashboard at app.station.solutions.
• When it takes effect: the end of your current billing period. Your receptionist, automations, and dashboard stay fully live until then. We don't prorate partial months.
• We confirm every cancellation by email. If you don't receive a confirmation within 1 business day, your request didn't reach us — please contact us again.

3. Refunds

• Delivered service: no refunds on any month of service that has been delivered or is in progress.
• Setup fees: non-refundable once onboarding or build work on your account has begun. If you cancel before we've started any onboarding or build work, your setup fee is refunded in full.
• Annual prepay: annual prepayments are non-refundable; your service continues through the end of the prepaid term.
• Billing errors: if we ever bill you incorrectly, tell us and we'll correct it and refund the difference promptly.

4. Offboarding — what you get when you leave

Within 14 days of your cancellation effective date, we deliver a full backup and export of your account data:

• Your contacts (CSV export)
• Your conversation history (calls, SMS, chat)
• Your review content and reputation data
• Your phone number ported out to the provider of your choice, on request

Your account data is permanently deleted 60 days after account closure.

5. Your phone number

Your business phone number is yours. Number porting is fully supported — into Station when you join, and out to any provider when you leave.

6. Chargebacks

Please contact us before filing a chargeback with your bank. We resolve legitimate billing errors promptly — almost always faster than the card-dispute process. Chargebacks filed on correctly delivered service may result in account suspension while we resolve the dispute.

Questions

Email main@station.solutions — we answer billing questions within 1 business day.

Station Automations Group LLC · 1856 Branard St, Houston, TX 77098 · Effective 2026-07-16. This policy supplements the Station Terms of Service; where they conflict, the Terms of Service govern.