Station — Cancellation & Refund Policy

Station Automations Group LLC · 1856 Branard St, Houston, TX 77098 Service: Station AI (app.station.solutions) · Effective: October 13, 2026 · Updated: October 17, 2026

The short version

• No long-term contracts. Every plan is month-to-month.
• Cancel anytime. You keep full service through the end of the period you've already paid for.
• No refunds on work already delivered — months of service or completed setup work. The one exception: the first paid month of a Core, Pro or Max plan carries a 30-day money-back guarantee.
• You leave with your data. Full backup + export, and your phone number ports out with you.
• Your domain is yours. The website that came with your plan comes down when the plan ends, unless you keep it for a one-time $1,250.

1. Plans this covers

Every Station plan, Collection and individual product, month to month or prepaid. Current prices are on station.solutions and on each product page; this policy does not repeat them, so it never disagrees with them.

2. How to cancel

• Email main@station.solutions from the account owner's email address, or use the Billing menu in your dashboard at app.station.solutions.
• When it takes effect: the end of your current billing period. Your receptionist, automations, and dashboard stay fully live until then. We don't prorate partial months.
• We confirm every cancellation by email. If you don't receive a confirmation within 1 business day, your request didn't reach us — please contact us again.

3. Refunds

• Delivered service: no refunds on any month of service that has been delivered or is in progress.
• Setup fees: non-refundable once onboarding or build work on your account has begun. If you cancel before we've started any onboarding or build work, your setup fee is refunded in full.
• Annual prepay: annual prepayments are non-refundable; your service continues through the end of the prepaid term.
• Billing errors: if we ever bill you incorrectly, tell us and we'll correct it and refund the difference promptly.
• 30-day money-back on plans: the Core, Pro and Max plans are billed at checkout and carry a 30-day money-back guarantee on the first paid month. Apart from billing errors, this is the only refund of a delivered month.

4. Offboarding — what you get when you leave

Within 14 days of your cancellation effective date, we deliver a full backup and export of your account data:

• Your contacts (CSV export)
• Your conversation history (calls, SMS, chat)
• Your review content and reputation data
• Your phone number ported out to the provider of your choice, on request

Your account data is permanently deleted 60 days after account closure.

The website that comes with your plan

• A website Station builds as part of a plan or Collection stays live while you are subscribed.
• When the plan ends, it comes down within 72 hours of the end of your paid period, unless you buy it out for a one-time $1,250. We email you the offer when you cancel, with a link to pay.
• If you buy it out, it stays online with no gap: we transfer the website's code to your own GitHub account and its domain to you.
• If you don't, the domain is still yours: we email you its transfer code when the site comes down, with the records to point it somewhere new.
• A website you paid a setup fee for is already yours; when its hosting & care ends we send you its files and its domain.

5. Your phone number

Your business phone number is yours. Number porting is fully supported — into Station when you join, and out to any provider when you leave.

6. Chargebacks

Please contact us before filing a chargeback with your bank. We resolve legitimate billing errors promptly — almost always faster than the card-dispute process. Chargebacks filed on correctly delivered service may result in account suspension while we resolve the dispute.

Questions

Email main@station.solutions — we answer billing questions within 1 business day.

Station Automations Group LLC · 1856 Branard St, Houston, TX 77098 · Effective 2026-10-13, updated 2026-10-17. This policy supplements the Station Terms of Service; where they conflict, the Terms of Service govern.